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Ask These 6 Questions When Choosing Your Paper Shredding Services

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Proper disposal of confidential documents is vital in safeguarding personal information, company secrets, and client data from falling into the wrong hands. As such, selecting a paper shredding service is not a decision to be made lightly. Consider these six questions to guide you in choosing a shredding service that meets your security and environmental standards.

Question #1: What Security Measures Do You Have In Place?

When you entrust a company to destroy sensitive documents, the security measures they have cannot be an afterthought. It’s essential to ensure that they operate under stringent standards. Look for services with robust certifications, indicating that they adhere to industry best practices of secure shredding.

The National Association for Information Destruction (NAID) offers a well-respected certification program that verifies the compliance of information destruction companies with standards for secure data destruction processes. Asking whether a shredding service is NAID certified can give you peace of mind, knowing they follow rigorous security protocols. NAID certification is a testament to the service provider’s commitment to maintaining confidentiality and preventing data breaches.

Question #2: How Do You Handle The Shredding Process?

The methods and thoroughness of the shredding process determine how reconstructible your documents might be post-destruction. Inquire about their shredding methods—whether they use strip-cut, cross-cut, or micro-cut technologies—and the relative benefits of each. A smaller shred size means greater security for your documents. It’s also worth asking if the shredding is done on-site or off-site.

On-site shredding allows you to witness the destruction of your documents, ensuring complete confidentiality. Off-site shredding can be equally secure, but it’s important to ask about their chain of custody procedures and how they track and transport your documents to their facility.

A reputable shredding service should also have secure facilities with access controls to prevent unauthorized entry. Additionally, their staff should undergo thorough background checks and regular training to handle sensitive information ethically and securely. Explore how the company maintains oversight during shredding to deter internal threats.

Question #3: What Services Do You Offer?

Every business and individual has unique needs when disposing of sensitive documents. It’s crucial to find a shredding service that provides a range of service options to cater to varied requirements. Ask whether they offer one-time purges for large volumes of documents, regularly scheduled shredding services, or secure bins for ongoing document collection. Additionally, consider if they provide hard drive and media destruction services, which are essential for protecting electronic data. Make sure the service flexibility aligns with your document destruction needs and frequency.

Question #4: What Is Your Track Record And Reputation?

The reputation and reliability of a shredding service can often be gauged through customer testimonials, online reviews, or business accreditation platforms such as the Better Business Bureau (BBB). A consistent track record of client satisfaction and integrity speaks volumes. It’s also worth checking if they have any data breach incidents in their history and how they handled them. It is important to comply with regulations and laws governing document destruction, so ensure the company has a good understanding of HIPAA and FACTA laws if your organization deals with sensitive information.

Question #5: What Is Your Approach To Environmental Responsibility?

Beyond security concerns, it’s essential to consider the environmental impact of shredding services. Ask about their recycling practices and whether they partner with certified recycling facilities. A reputable shredding service should prioritize sustainability by ensuring that shredded paper is responsibly recycled, contributing to a greener and more eco-friendly approach to data disposal.

Question #6: Are There Any Hidden Fees?

Understanding the costs of paper shredding services is crucial to making an informed decision that aligns with your budget. Request a clear breakdown of their pricing model, whether it is based on volume, frequency, or service type. Be wary of companies that have a complex fee structure or fail to disclose potential additional charges—transparency is key. Inquire about any extra fees that may apply, such as fuel surcharges or fees for providing certificates of destruction. Knowing all potential costs upfront will help prevent any unwelcome surprises on your invoice.


Selecting the proper paper shredding service involves more than finding someone who can destroy documents. It’s about choosing a partner to guarantee the secure and responsible handling of sensitive information throughout the destruction process. By asking these five questions, you can confidently assess potential service providers, ensuring peace of mind for your business and contributing to a more secure and sustainable world.

Document Destruction of Virginia is a NAID-certified shredding company that offers secure scheduled and one-time purge shredding services for businesses of all sizes. Our team undergoes thorough background checks and training to handle sensitive information ethically and securely. When you choose to use our recurring services, you will receive the added benefit of security containers at no charge. Contact us today to learn more about how we can help protect your organization’s confidential information.

Let us tailor a program that will accommodate your shredding needs.